Cindy Alvarez

Director of Customer Research, GitHub

Cindy Alvarez

Director of Customer Research, GitHub

1% Smarter, Every Week

What does it take to shift a team's culture towards one where everyone's voice is heard, where people feel willing to experiment (and make mistakes!), and where everyone invests time in growing their skills even when they've got deadlines and deliverables? Most of us know that deliberate practice - sharpening our saws - helps us to produce better solutions and work more efficiently. We know that more diverse teams are better able to mitigate risks and see novel solutions. But how do we put those into practice? What are the expectations to set, the exercises to try? I'll talk about initiatives that have worked - and not worked - within Microsoft and GitHub. You'll leave this talk with tactics that you can put to use right away.

About

Cindy Alvarez believes that there's always the time and need to learn from your customers - and your teammates!. She's the Director of Customer Research at GitHub, where her team learns from developers and helps develop internal collaboration, communication, and leadership skills.

She's previously run research and product teams at Microsoft, Yammer, and previous enterprise startups. She’s the author of Lean Customer Development: Build Products Your Customers Will Buy and contemplating her next book.