Peter Horvath

UX & Service Design Lead

Peter Horvath

UX & Service Design Lead

Peter Horvath

Swiss Service Style - a Good Practice of Decentralization

So you decided to give decentralized decision-making a try in your team or organization? You are probably overwhelmed by all the decisions you need to make to build it out! Wouldn't it be great to learn from someone who's been doing it for 150 years? Luckily, the Swiss have you covered!

According to political scientists, the way Swiss governance works could not exist - and yet it does. It is so decentralized that individuals can rewrite the constitution, and attack laws. What can we, as service and business designers learn from their processes?

I have reverse-engineered the Swiss style of governance, and created a framework to help you build your own decentralized, co-creative decision-making processes. Beyond the framework, I have also created a structured set of decisions you need to make, to establish the boundaries, and make the scope of decentralization clear.

I will also show you the shortcomings of decentralized decision-making, and how you may be able to avoid them.

About

Peter has a passion for both design and business. Armed with a global background in digital strategy, experience design, and an MBA in innovation management, he seeks to create a positive impact for organizations and all their constituents.

He has worked in local, regional, and global roles, in large organizations, large agencies, boutique agencies, as a teacher and as a freelancer, in B2C, B2B, and B2B2C business models.

Peter is an avid contributor to the profession of User Experience, Service Design, and Systemic Design at a local, regional, and global level.