Augusto Bianchi / Indi Young (remote)

Measuring Value for People – via Listening Deeply

Ethics, harms, ecosystems, the planet, and the effect of dominating economic players–how can we address these through the work we do? The job we have? The roles we play?

Yes, there are ways. Many of you are already involved. At the moment it is a “grass roots” thing, a movement, a resistance to where we have ended up over the past 30 years. It’s our resistance to letting the next 30 years stomp all over people in pursuit of excessive profit. We are choosing to see past the boundaries of our solutions and our orgs to build more equitable and respectful support for people addressing their purpose. Their way.

Indi will speak about helping mindset shifts happen at work.

- From single solution to a variety of solutions
- From encoding predictions about individual behavior toward being able to support the brilliance of each human mind, of communities, and of ecosystems
- From supporting the biggest part of the market but not “edge cases” toward to supporting a variety of human approaches
- From measuring how well an org or its solution is doing to measuring how well people are doing
- From strategic decisions made based on the usual inputs to strategic decisions that also include people’s purpose

How can we see what to fix, where to support people better, where to offer more inclusive support? What knowledge do we need to do this?

We need a deep, powerful understanding of the patterns in people’s approaches–but not from big data. Big data can tell us how people have interacted with solutions, across a huge number of people. We also need to know how people have thought, not about solutions, but about the thing they were addressing. What was their inner thinking? The emotions and guiding principles that came into play. This interior cognition tells a human story and adds incredible value to big data. Imagine only knowing how much certain demographics of people spend on their pet in a life-or-death event, without knowing the interior cognition involved in deciding how to handle the situation. Take away the demographic restrictions, and understand a broader swath of people’s interior cognition, and your team will create much more supportive solutions than before.

Our teams will take time to build this knowledge, and it will power a surer path forward into the next 30 years of technology, ethically harnessed in support of people, communities, ecosystems, and the planet.