Lou Downe is the author of Good Services, the bestselling book on how to design services that work and the founding director of the School of Good Services
Lou is the former Director of Design for the UK Government where they founded the discipline of service design, growing a 2000 strong team of designers into one of the largest, and most influential design team’s in the UK - winning a Designs of the Year award and a D&AD lifetime achievement award
Before this Lou’s career spanned big cultural organisations, telcos, banks and most of the regulated industries you can think of where they developed an expertise for developing services under challenging conditions
Lou is a hugely experienced and engaging coach and speaker and delivers the majority of courses and coaching here at the school