From Interfaces to Intent: Designing UX for AI Agents
AI agents are quietly changing how people interact with digital products.
Instead of clicking, configuring, and navigating interfaces, users increasingly delegate goals to systems that act on their behalf. This shift has deep implications for user behavior, trust, control, and the role of UX design itself.
In this talk, we explore how agent-based systems are reshaping user expectations and interaction patterns, and what this means for designers and developers building modern products. We will look at emerging UX challenges such as loss of visibility, reduced user agency, mental model breakdowns, and over-automation, as well as new design opportunities around intent, feedback, transparency, and collaboration between humans and AI.
Rather than focusing on specific tools or implementations, this session offers a conceptual framework for thinking about agents as a design problem, not just a technical one. Attendees will leave with a clearer understanding of how AI agents change user behavior.