Emily Sappington

Director of Product, Twilio

Emily Sappington

Director of Product, Twilio

Emily Sappington

Designing for AI

Designing AI touchpoints from conversational interfaces to more traditional UI leads a designer to solve for how to best explain the capabilities of AI without overwhelming or frightening the user. This can be achieved by drawing on human interaction models. Responsiveness when users expect it is only one part of this equation. Apps that explain processes in human ways, like thinking, seeing, or reading, can benefit from showing users where they are in a process, while explaining it in natural ways. Emulating true intelligence takes more than just seeming alive and being basically competent though. To surpass users’ expectations can be a delightful moment when the product seems truly and independently intelligent.

The key points of the talk include:

- What makes someone or something smart?
- The importance of setting expectations
- How to handle the AI questions
- Principles of minimal viable intelligence

About

Emily is a product and design leader working at the intersection of conversational interfaces and AI applications. She is a Director of Product Management focused on Flex Experiences at Twilio, and a former Director at Babylon Health. She holds patents for her work at Microsoft and is a keynote speaker at various technology conferences in the US and Europe.